Privacy Policy
Effective Date: 4/22/2025

Welcome to JG Sparrow Behavioral Health Services ("JG Sparrow," "we," "our," or "us"). We are committed to protecting your privacy and maintaining the confidentiality of your personal and health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Telephone Consumer Protection Act (TCPA).

This Privacy Policy describes how we collect, use, and protect the information you provide to us, including your consent to receive SMS and MMS (text and multimedia) messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

  • SMS Terms and Conditions:

    Product Description

    By providing your mobile phone number, you consent to receive SMS messages from J.G. Sparrow Behavioral Health Services related to your appointments or general questions.

     

  • Message Frequency

    Message frequency may vary.

     

  • Message and Data Rates

    Standard message and data rates may apply depending on your carrier.

     

  • Opting Out

    You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

     

  • Help and Support

    If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at info@jgsparrowbhs.com

     

  • Privacy Policy

    Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes.

1. Information We Collect

We may collect and store the following types of information:

  • Personal Information: Name, address, email, phone number, and date of birth.

  • Health Information: Medical history, mental health information, treatment plans, and other protected health information (PHI).

  • Communication Preferences: Consent to receive messages via SMS/MMS or email.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide mental health services and coordinate care

  • To schedule and confirm appointments

  • To communicate with you regarding treatment, billing, and administrative matters

  • To send appointment reminders and updates via SMS/MMS or email

  • To comply with legal and regulatory obligations

3. SMS/MMS Communication Consent

By providing your mobile number you expressly consent to receive SMS and MMS messages from JG Sparrow Behavioral Health Services. These messages may include:

  • Appointment confirmations and reminders

  • Scheduling updates or cancellations

  • General communication regarding your care

  • Limited administrative information

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact our office at 919-618-3046.

4. Sharing of Your Information

We do not sell or rent your personal information. We may share your information only in the following situations:

  • With your written consent

  • With other healthcare providers involved in your care

  • With health plans and insurance providers for billing purposes

  • As required by law (e.g., court order, public health reporting)

All third parties are required to comply with HIPAA and maintain the confidentiality of your information.

5. Your Rights Under HIPAA

You have the right to:

  • Access and obtain a copy of your health records

  • Request corrections to your health information

  • Receive an accounting of disclosures

  • Request restrictions on certain uses or disclosures

  • File a complaint if you believe your rights have been violated

To exercise your rights or for more information, please contact our Privacy Officer at info@jgsparrowbhs.com.

6. Data Security

We take data security seriously and implement reasonable administrative, technical, and physical safeguards to protect your information. All client information is securely stored through our Electronic Health Record (EHR) system, which meets HIPAA compliance standards.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your information, please contact:

JG Sparrow Behavioral Health Services
1004 Dresser Court, Suite 107
Raleigh, NC 27609
Phone: 919-618-3046
Email: info@jgsparrowbhs.com
Website: www.jgsparrowbhs.com